Matsala a yayin da ke haɗa na'urorin haɗi zuwa kwamfuta

Good afternoon, Andrew!
An saka Windows 7, 64-bit, fasali na asali (lasisi). Anti-virus (lasisi) Wurin Tsaro na Wakilin WWW 11.5. Intanit.
Ɗana nawa shine sauke fayiloli daban daban daga wayoyi daban-daban. Inda waɗannan fayilolin ke samuwa, ban san daidai ba. Lokacin da haɗawa zuwa kwamfuta ta amfani da kebul, sakon yana bayyana: "Ba'a shigar da software don na'ura ba." Bayan haka wannan sakon ya ɓace kuma gunkin ya bayyana (duba fayil) daga kebul Na'urar Cire Kashe - "Na'urar Lokaci", misali: SM-G350E. Ta hanyar mai sarrafa na'ura, bazaka iya sabunta direbobi na wayar ba. Babu sauran alamun wayar da aka haɗa akan kwamfutar. Yadda za a kasance? Godiya a gaba.